Terms of service
Terms of Service
Effective Date: September 12, 2026
Welcome to stevemaggiora.com.
These Terms of Service (“Terms”) govern your access to and use of stevemaggiora.com, including its online store, digital products, physical merchandise, music, content, and related services (collectively, the “Site”).
Throughout these Terms, “we,” “us,” “our,” and the “Store” refer to the online store operated under the Steve Maggiora name. “You” and “your” refer to any visitor, customer, purchaser, or other user of the Site.
By accessing the Site, placing an order, purchasing a product, downloading digital content, creating an account where available, or otherwise using the Site, you agree to these Terms.
If you do not agree with these Terms, please do not use the Site.
1. Eligibility
By using the Site, you represent that you are legally permitted to enter into a binding agreement in your jurisdiction.
If you are under the age of majority where you live, you may use the Site only with the involvement and permission of a parent or legal guardian.
You may not use the Site or its products for any unlawful or unauthorized purpose.
2. Store Operations
This is an independently operated artist store.
Certain merchandise is manufactured and fulfilled by third-party print-on-demand or fulfillment partners.
Other products, including many physical CDs, signed products, limited-edition products, or other inventory physically held by us, may be personally packed and shipped by Steve Maggiora.
Because Steve is an actively working and touring musician, personally fulfilled orders may occasionally experience longer processing times while he is traveling.
When a specific fulfillment timeframe or anticipated shipping date is displayed on a product page, website announcement, cart, checkout, or other prominent location, customers should review that information before purchasing.
All orders remain subject to applicable shipping and consumer-protection laws.
If an order cannot be shipped within the timeframe represented at purchase or otherwise required by applicable law, we will provide any notice, revised shipping information, consent request, cancellation opportunity, or refund required by applicable law.
Additional information is contained in our Shipping Policy, which is incorporated into these Terms by reference.
3. Products and Availability
Products and services may be available exclusively online through the Site.
Certain products may be offered in limited quantities and may be discontinued at any time without notice.
We reserve the right to limit quantities, discontinue products, modify products, restrict sales to particular geographic regions, or refuse an order when reasonably necessary.
Placing an item in your cart does not reserve that item.
An order is not guaranteed until it has been accepted and payment successfully processed.
4. Product Descriptions and Images
We make reasonable efforts to display products, colors, artwork, packaging, dimensions, and descriptions accurately.
However, colors and appearance may vary depending on your device, display settings, lighting, production process, garment batch, printing method, or other factors.
Print-on-demand merchandise may have minor variations in print placement, dimensions, color, stitching, texture, or other characteristics that fall within ordinary manufacturing tolerances.
Such minor variations are not necessarily defects.
We reserve the right to correct typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, availability, promotions, shipping charges, or other information.
5. Pricing
Prices are shown in the currency indicated on the Site and may change without notice.
A price change will not ordinarily affect an order already accepted, except where a pricing or technical error is obvious or correction is otherwise permitted by law.
Promotional pricing, discounts, bundles, discount codes, and special offers may have additional conditions and may be modified or discontinued prospectively.
Unless expressly stated otherwise, discounts cannot be combined.
6. Payment
You agree to provide current, complete, and accurate billing and payment information.
Payments may be processed by third-party payment processors. Your use of those payment methods may also be subject to the applicable processor's terms and privacy practices.
We reserve the right to cancel or refuse orders reasonably suspected of fraud, unauthorized payment activity, resale abuse, technical manipulation, or other unlawful activity.
7. Taxes, VAT, Duties, and Customs
Applicable sales taxes may be collected at checkout where required.
International customers may also be responsible for VAT, customs duties, import taxes, brokerage fees, handling charges, or similar government- or carrier-imposed charges unless expressly stated otherwise.
You are responsible for understanding import requirements applicable to your destination.
8. Shipping and Fulfillment
Processing and delivery times vary by product.
Print-on-demand merchandise may require production before shipment.
Products from inventory personally held by Steve Maggiora, including many CDs and limited physical products, are personally packed and shipped.
If Steve is traveling or on tour when an order is placed, fulfillment may be delayed until he is able to access that inventory.
Whenever an extended delay is anticipated, a current estimated shipping timeframe may be displayed through the Site.
If we cannot ship merchandise within the timeframe represented at purchase or otherwise required by applicable law, we will provide the customer with any legally required delay notice and applicable options regarding continued fulfillment, cancellation, and refund.
We will not rely on these Terms to require a customer to accept an indefinite delay where applicable law provides otherwise.
Orders containing products fulfilled from different locations may arrive in separate shipments.
Please review our Shipping Policy for additional information.
9. Delivery Estimates
Delivery and arrival dates are estimates unless expressly guaranteed in writing.
Carrier delays, weather, customs processing, holidays, production delays, natural disasters, labor interruptions, transportation disruptions, and other circumstances may affect delivery.
Estimated carrier delivery times may not include production or order-processing time.
10. Shipping Addresses
You are responsible for providing complete and accurate shipping information.
If you notice an error after ordering, contact:
as soon as possible.
We will make reasonable efforts to correct the information before shipment, but changes cannot be guaranteed once production or fulfillment has begun.
Additional costs resulting from incorrect customer-provided information may be the responsibility of the customer where permitted by law.
11. Preorders
Certain products may be offered for preorder.
Estimated manufacturing, release, fulfillment, and shipping dates for preorder products are estimates and may change.
If circumstances materially delay or prevent fulfillment, we will provide any notice, cancellation opportunity, refund, or other remedy required by applicable law.
12. Returns, Exchanges, and Refunds
Most merchandise sold through the Store is made to order.
Accordingly, except where otherwise required by law or provided in our Return & Refund Policy, all sales are final.
We generally do not accept returns or exchanges because of change of mind, buyer's remorse, incorrect sizing selected by the customer, accidental purchases, normal manufacturing variations, or ordinary differences between screen colors and physical products.
Damaged, materially defective, incorrect, or improperly fulfilled products may qualify for replacement or refund in accordance with our Return & Refund Policy.
Nothing in these Terms or the Return & Refund Policy restricts a consumer right that applicable law does not permit us to waive.
13. Damaged Merchandise
Claims involving damaged, defective, or incorrect merchandise should be submitted promptly after delivery to:
Please include your order number, a description of the issue, and clear photographic evidence where appropriate.
14. Lost, Stolen, and Misdelivered Packages
If a package appears lost while in transit, please contact the applicable carrier and then contact us if further assistance is necessary.
When tracking confirms delivery to the address supplied by the customer, responsibility for a later theft or disappearance will depend on the circumstances and applicable law.
We will reasonably assist with available shipping and tracking information.
15. Digital Products
Digital products may include music downloads, albums, downloadable booklets, artwork, files, audio, videos, or other electronically delivered material.
Purchasing a digital product does not transfer copyright or ownership of the underlying work.
Your purchase grants you a limited, personal, non-exclusive, non-transferable license to access and use the digital product for personal, non-commercial purposes unless a separate written license provides otherwise.
You may not reproduce, distribute, upload, sublicense, resell, publicly distribute, commercially exploit, or make digital products available through unauthorized file-sharing or download services.
Digital sales are generally final once delivered or made accessible, except where applicable law provides a cancellation or refund right.
16. Music and Intellectual Property
Unless expressly stated otherwise, music, recordings, compositions, lyrics, artwork, photographs, videos, graphics, logos, designs, product designs, text, downloads, audiovisual content, branding, and other materials appearing on the Site are owned by, licensed to, or used with authorization by their respective rights holders.
Nothing on the Site grants you ownership of any intellectual property.
Purchasing an album, CD, download, piece of merchandise, or other product does not transfer copyright, trademark rights, publicity rights, master recording rights, publishing rights, synchronization rights, or other intellectual-property rights.
Requests relating to commercial music licensing must be separately authorized in writing.
17. Trademarks and Branding
Names, logos, wordmarks, album branding, product branding, graphics, and other source identifiers appearing through the Site may constitute trademarks or other protected intellectual property.
Use of the Site does not grant permission to use these materials commercially.
18. Personal Use and Resale
Products are primarily intended for personal use.
We may limit or cancel unusually large quantities or orders reasonably appearing to involve fraud, purchase-limit circumvention, or unauthorized commercial activity.
Nothing in this section restricts lawful resale rights that cannot legally be restricted.
19. User Accounts
If the Site permits customer accounts, you are responsible for maintaining the confidentiality of your credentials and for activity occurring through your account.
We may suspend accounts used for fraud, abuse, unlawful activity, interference with the Site, or material violations of these Terms.
20. Prohibited Conduct
You may not use the Site to engage in unlawful conduct, gain unauthorized access to systems or accounts, transmit malicious code, intentionally interfere with Site functionality, impersonate another person, commit payment fraud, infringe intellectual-property rights, or otherwise harm the Store, customers, or third parties.
21. Customer Reviews, Opinions, and Feedback
We welcome honest customer reviews and opinions, including positive, neutral, and negative feedback.
Nothing in these Terms prohibits, restricts, penalizes, or discourages you from providing an honest review or assessment of our products, services, customer service, or business conduct.
You will not be charged a fee, assessed a penalty, denied an otherwise valid legal right, or threatened with enforcement merely because you express an honest opinion about your experience.
You retain any intellectual-property ownership rights you otherwise possess in reviews, photographs, videos, comments, or other customer-created material.
If you voluntarily submit content directly to the Store for publication - such as through a product-review form, testimonial submission, or other feature specifically intended to display customer content - you grant us a non-exclusive, worldwide, royalty-free license to host, reproduce, display, format, and distribute that submitted material solely as reasonably necessary to operate, display, market, or promote the Store and its products.
This license does not transfer ownership of your review or customer-created content to us.
Where permitted by law, we may moderate or remove material containing spam, confidential or private information, threats, harassment, unlawful content, fraudulent or deceptive content, intellectual-property infringement, malicious code, or content unrelated to the product, service, or experience being reviewed.
Nothing in this provision gives us the right to remove or suppress an otherwise lawful review merely because it is critical or negative.
22. Promotions and Discount Codes
Promotional offers may be limited by date, product, geography, inventory, customer eligibility, or quantity.
Discount codes have no cash value unless otherwise required by law.
We may correct or cancel a promotion affected by obvious error, fraud, unauthorized manipulation, or technical malfunction.
23. Third-Party Services
The Site may rely on or link to services operated by third parties, including Shopify, payment processors, print-on-demand manufacturers, fulfillment providers, carriers, Patreon, Bandcamp, streaming platforms, European distribution partners, and social-media platforms.
Those third parties maintain their own terms, policies, and practices.
Transactions completed directly through a third-party platform may be governed by that platform's terms and policies rather than these Terms.
24. External Links
Links to third-party websites are provided for convenience and do not necessarily constitute an endorsement of everything offered or stated by those websites.
Please review the terms and privacy practices of third-party services before using them.
25. Patreon and Membership Services
References and links to Patreon or other membership platforms do not make those platforms part of this Store.
Membership subscriptions, recurring billing, cancellations, and platform-specific benefits are also governed by the applicable provider's terms.
Store discounts or benefits offered to members may have additional terms and may change prospectively.
26. Privacy
Your use of the Site is also subject to our Privacy Policy.
The Privacy Policy explains how personal information is collected, used, disclosed, stored, and otherwise handled.
Depending on where you live, applicable law may provide additional privacy rights.
27. Electronic Communications
By purchasing or contacting us electronically, you consent to receiving transaction-related electronic communications including receipts, confirmations, shipping information, customer-service responses, and legally required notices.
Transactional communications are separate from optional marketing communications.
Marketing messages remain subject to applicable consent and unsubscribe requirements.
28. Site Availability
We make reasonable efforts to maintain the Site but do not guarantee uninterrupted or error-free availability.
We may modify, suspend, or discontinue portions of the Site for operational, maintenance, security, business, or legal reasons.
29. Errors and Corrections
Information on the Site may occasionally contain typographical, technical, pricing, inventory, or other errors.
We reserve the right to correct such errors.
Where an error affects an existing customer transaction, it will be handled in accordance with applicable law.
30. Disclaimer of Warranties
To the fullest extent permitted by applicable law, the Site is provided on an “as available” and “as is” basis.
We do not make warranties beyond those expressly stated or those that cannot legally be excluded.
Nothing in these Terms excludes statutory warranties, guarantees, or other consumer rights that applicable law does not permit us to disclaim.
31. Limitation of Liability
To the fullest extent permitted by law, we will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from use of the Site or products purchased through it.
Where liability may lawfully be limited, aggregate liability arising from a particular transaction will not exceed the amount paid for the product or transaction giving rise to the claim.
These limitations do not apply to fraud, willful misconduct, or liability that applicable law does not permit us to limit or exclude.
32. Indemnification
To the extent permitted by law, you agree to indemnify and hold harmless the Store and its operators from third-party claims and reasonable expenses arising from your unlawful use of the Site, fraudulent activity, infringement of another person's rights, or material violation of these Terms.
This provision does not require you to indemnify us for conduct for which applicable law does not permit liability to be transferred.
33. Force Majeure
We are not responsible for failure or delay caused by circumstances outside of our reasonable control, including natural disasters, severe weather, fires, floods, epidemics, government actions, war, civil unrest, strikes, transportation disruptions, carrier failures, supply shortages, utility failures, or widespread service interruptions.
This provision does not eliminate refund, cancellation, delivery, or other rights that applicable law requires despite such circumstances.
34. Governing Law
These Terms and transactions conducted through the Site are governed by the laws of the State of California, without regard to conflict-of-law principles, except where another jurisdiction provides mandatory consumer protections that cannot legally be waived.
Any dispute that may lawfully be subject to a California forum will be brought in a court of competent jurisdiction in the California county where the Store's principal place of business is located.
Nothing in this provision deprives a consumer of a mandatory right to pursue a claim elsewhere where applicable law provides that right.
35. Informal Resolution of Disputes
Before filing a legal claim, we encourage you to contact:
and provide an explanation of the issue and any relevant order information.
We will make a reasonable effort to resolve legitimate disputes directly.
Nothing in this provision prevents either party from exercising a legal right where prior informal resolution is not required.
36. Mandatory Consumer Rights
Consumer-protection laws differ among countries and states.
Nothing in these Terms, the Shipping Policy, Return & Refund Policy, Privacy Policy, product description, or another Store policy is intended to waive, restrict, or eliminate a consumer right that applicable law states cannot be waived.
If these Terms conflict with a mandatory consumer-protection law applicable to you, that mandatory law controls to the extent of the conflict.
37. Relationship Between Store Policies
These Terms should be read together with our:
-
Privacy Policy
-
Shipping Policy
-
Return & Refund Policy
-
Product-specific terms
-
Promotion-specific terms where applicable
Our policies are intended to operate consistently with one another.
If a product-specific term or clearly disclosed transaction-specific condition conflicts with a general provision of these Terms, the more specific provision generally controls for that transaction, subject always to mandatory applicable law.
No Store policy may be interpreted to eliminate a customer right that applicable law does not permit us to waive.
38. Severability
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, it will be enforced to the maximum extent legally permissible or severed where necessary.
The remaining provisions will continue in effect.
39. No Waiver
Failure to enforce a provision on one occasion does not constitute a permanent waiver of that provision or another right.
40. Entire Agreement
These Terms, together with the policies incorporated into them and any applicable product- or transaction-specific conditions, constitute the agreement governing use of the Site and Store.
41. Changes to These Terms
We may update these Terms to reflect changes in the Store, products, business practices, technology, third-party services, fulfillment practices, or applicable legal requirements.
The current version will be posted on this page with its effective date.
Changes will apply prospectively unless applicable law permits otherwise.
Material changes affecting existing legal rights or obligations will be communicated where required by law.
Revised Terms do not retroactively alter the terms governing a completed purchase unless the customer expressly agrees or applicable law otherwise permits.
Continued use of the Site after revised Terms become effective constitutes acceptance of those revised Terms to the extent permitted by applicable law.
42. Contact Information
Questions regarding these Terms, purchases, fulfillment, or the Store may be directed to:
Steve Maggiora
Email: contact@stevemaggiora.com
Website: stevemaggiora.com
43. Acceptance
By accessing or using the Site or completing a purchase, you acknowledge that you have had the opportunity to review these Terms and the policies incorporated into them.
Your purchase remains subject to all rights and protections provided by applicable law.