Shipping policy
Shipping Policy
Effective Date: September 12, 2026
Thank you for supporting my music and independent store. Please read the information below before placing your order so you know what to expect regarding processing, fulfillment, and delivery.
Order Processing
Processing times vary depending on the type of product ordered.
Many merchandise items in the store are print-on-demand, meaning they are produced specifically after your order is placed. Production and fulfillment times for these products may vary depending on the item, production partner, order volume, and destination.
Please note that processing and production time are separate from carrier transit time.
Personally Fulfilled Inventory and CDs
Physical products that I keep in inventory myself - primarily CDs, signed merchandise, and certain limited-edition items - are personally packed and shipped by me.
This is an independent, one-person operation. When I am home, I make every reasonable effort to process these orders as quickly as possible. However, I am also a working and touring musician, and there may be periods when I am traveling and physically unable to access my inventory.
If you place an order for a personally fulfilled item while I am away on tour, your order may not ship until I return.
I know waiting longer for an order can be frustrating, and I genuinely appreciate your patience and understanding. I'm a one-man shop here, and unfortunately I can't be in two places at once.
Whenever I expect touring or travel to create a significant fulfillment delay, I may post an estimated shipping date or fulfillment notice on the website, applicable product page, cart, checkout, or another prominent location.
If a specific estimated shipping timeframe is displayed when you order, that estimate should be considered the anticipated fulfillment timeframe for that product.
If no specific shipping timeframe is stated for personally fulfilled merchandise, I will make reasonable efforts to ship the order within the timeframe required by applicable law.
What Happens if I Cannot Ship on Time
If I learn that I cannot ship an order within the timeframe represented at the time of purchase, or within the timeframe otherwise required by applicable law, I will provide any delay notice, revised shipment information, cancellation option, request for consent to the delay, and/or refund required by applicable law.
Where required, you will have the opportunity to cancel the unshipped order and receive a prompt refund rather than wait for delayed fulfillment.
If I determine that I will be unable to fulfill an order at all, the affected item or order will be canceled and refunded.
Nothing in this Shipping Policy requires a customer to accept an indefinite fulfillment delay where applicable law provides a cancellation or refund right.
Orders Containing Multiple Products
Products may be fulfilled from different locations.
For example, a personally shipped CD and a print-on-demand shirt may be produced and shipped separately.
As a result, a single order may arrive in multiple packages and at different times.
You may receive separate tracking information for individual shipments.
Estimated Delivery Times
Any delivery or arrival dates shown on the website, at checkout, or by a shipping carrier are estimates unless expressly identified as guaranteed.
Estimated carrier delivery times generally begin after production and fulfillment are complete.
Delivery may be affected by circumstances including:
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Carrier delays
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Weather
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Holidays
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Customs processing
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Touring-related fulfillment delays disclosed for personally fulfilled inventory
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High order volume
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Production delays
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Supply-chain disruptions
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Incorrect or incomplete shipping information
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Events outside of our reasonable control
We cannot guarantee delivery by a particular date unless that guarantee is expressly provided in writing.
Tracking Information
When tracking is available, tracking information will generally be provided once the applicable portion of your order has shipped.
Please allow time after receiving a shipping confirmation for tracking information to become active within the carrier's system.
A tracking number being created does not necessarily mean that a carrier has already scanned or physically transported the package.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please carefully review your address before submitting your order.
If you notice an error after ordering, contact:
as soon as possible.
I will make reasonable efforts to correct the address before shipment, but changes cannot be guaranteed once an order has entered production, fulfillment, or the carrier network.
We are not responsible for delays, returns, losses, or misdelivery resulting from incorrect or incomplete information supplied by the customer, except where applicable law provides otherwise.
Additional shipping or production charges may apply if an order must be reproduced or reshipped because of incorrect customer-provided information.
Lost Packages
If tracking suggests that a package has been lost while in transit, please contact the shipping carrier and email:
with your order number and tracking information.
I will make reasonable efforts to help investigate the shipment and work with the applicable carrier or fulfillment provider when appropriate.
Resolution of a genuinely lost shipment will depend on the circumstances, carrier policies, available insurance or claims procedures, and applicable law.
Packages Marked Delivered
If carrier tracking shows that your order has been delivered but you cannot locate it, please:
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Check the delivery location and surrounding area.
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Check with household members, neighbors, building staff, or reception desks where applicable.
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Contact the shipping carrier.
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Contact contact@stevemaggiora.com if additional order or tracking information is needed.
Once a package has been confirmed as delivered to the address supplied with the order, we cannot guarantee reimbursement for a package subsequently lost or stolen, except where otherwise required by applicable law.
International Shipping
International shipping availability varies by product and destination.
Customers ordering internationally may be responsible for customs duties, VAT, import taxes, brokerage charges, handling fees, or other amounts imposed by the destination country or carrier unless expressly stated otherwise at checkout.
These charges are generally separate from the product and shipping charges collected by the Store.
Customs processing can also cause delivery delays outside of our control.
Customers are responsible for complying with applicable import requirements in their destination country.
European Orders
Certain products may be manufactured, distributed, or fulfilled through European partners to provide more convenient options for European customers.
Availability, fulfillment location, pricing, shipping charges, taxes, and delivery times may therefore differ depending on the product and destination.
Please review the applicable product page and checkout information before purchasing.
Orders placed directly through a third-party European distributor or retailer may also be subject to that company's shipping, return, and purchasing terms.
Preorders
Products identified as preorder are not immediately available for shipment.
Estimated manufacturing, release, fulfillment, or shipping dates for preorder products are good-faith estimates and may change because of manufacturing, freight, production, distribution, or other logistical issues.
If a preorder experiences a material delay, customers will receive any notice, cancellation opportunity, refund option, or other remedy required by applicable law.
Purchasing a preorder together with an in-stock item may result in separate shipments or delayed shipment of some items depending on the applicable fulfillment method.
Shipping Charges
Shipping charges may be calculated based on:
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Products ordered
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Fulfillment location
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Destination
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Package dimensions
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Package weight
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Shipping method
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Carrier rates
Because products may originate from different fulfillment locations, an order may occasionally involve more than one shipment or shipping charge.
Returned-to-Sender Packages
Packages may be returned to sender because of circumstances including:
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Incorrect or incomplete addresses
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Failed delivery attempts
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Unclaimed packages
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Refused delivery
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Unpaid customs charges
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Carrier access issues
If a package is returned for a reason not caused by us or our fulfillment provider, the customer may be responsible for additional shipping or production charges required to resend the order.
We will contact you where reasonably possible to determine the appropriate next step.
Damaged or Incorrect Orders
If merchandise arrives damaged, defective, or materially different from what you ordered, please contact:
and review our Return & Refund Policy.
Please include your order number and clear photographs of the product and packaging where applicable.
Changes and Cancellations
Because print-on-demand orders may enter production shortly after purchase, changes or cancellations cannot always be made after an order has been submitted.
Personally fulfilled products may also be prepared for shipment quickly when inventory is available.
If you need to request a change or cancellation, contact:
as soon as possible.
We will make reasonable efforts to accommodate the request but cannot guarantee that an order can be changed once production or fulfillment has begun.
Any cancellation rights required by applicable law remain unaffected.
Questions About Your Order
For questions about shipping, fulfillment, tracking, or an existing order, please contact:
Please include your name and order number so I can assist you as efficiently as possible.
Thank you again for supporting independent music.
Every physical order placed through this store directly supports the music I make. When you order something that comes directly from my own inventory, there is a good chance I am quite literally the person putting it into the package and sending it your way.
I sincerely appreciate your patience when life on the road occasionally makes that process take a little longer.