Return & Refund Policy

Effective Date: September 12, 2026

Thank you for supporting my music and independent store.

Because most merchandise sold through this store is made to order or produced specifically for each customer, all sales are generally final. Please review product descriptions, sizing information, quantities, shipping details, and your order carefully before completing your purchase.

Except where otherwise required by applicable law, we do not accept returns, exchanges, or refunds for change of mind, buyer's remorse, incorrect sizing selected by the customer, or accidental purchases.

Damaged, Defective, or Incorrect Items

If an item arrives damaged beyond repair, materially defective, or incorrect due to a manufacturing or fulfillment error, you may be eligible for a replacement or refund.

Please contact:

contact@stevemaggiora.com

within 7 days of delivery.

Your claim should include:

• Your name

• Your order number

• A description of the problem

• Clear photographs showing the damaged, defective, or incorrect item

• Photographs of the shipping packaging when applicable

• A photograph of the shipping label when relevant to the claim

Photographic evidence should show the condition of the item as it was received.

Please retain the item and original packaging until the claim has been reviewed.

Claims submitted without sufficient photographic evidence may not be eligible for replacement or refund.

How Claims Are Resolved

Once a claim has been reviewed, we will determine the appropriate resolution based on the circumstances.

Depending on the issue, this may include:

• Replacement of the affected item

• Reshipment of the correct item

• Store credit

• Partial refund

• Full refund

When a replacement can reasonably correct the problem, a replacement may be offered instead of a refund.

Refunds are generally reserved for situations where an item arrives damaged beyond reasonable use, cannot reasonably be replaced, was incorrectly fulfilled, or where a refund is otherwise required by applicable law.

Print-on-Demand Merchandise

Many products sold through this store are manufactured specifically after an order is placed.

Because print-on-demand products are made specifically for your order, they cannot generally be returned or exchanged simply because you change your mind or decide you no longer want the item.

Minor variations that fall within normal manufacturing tolerances are not considered defects.

These may include reasonable variations in:

• Print placement

• Color

• Garment dimensions

• Stitching

• Texture

• Print size

• Material appearance

Colors displayed on a computer, phone, or tablet may also differ slightly from the physical product due to differences in screens, lighting, production methods, and materials.

Sizing

Customers are responsible for selecting the appropriate size before placing an order.

Please review the sizing information provided on the applicable product page before purchasing.

We cannot generally provide a return, exchange, or refund because an item does not fit if the size ordered was produced and delivered correctly.

If the item received is materially different in size from the manufacturer's stated specifications, please contact us and provide photographs and measurements so the issue can be reviewed.

CDs and Personally Fulfilled Merchandise

Physical inventory held and shipped directly by me - including many CDs, signed products, and certain limited-edition items - is also generally considered final sale.

Please contact contact@stevemaggiora.com if a personally fulfilled item arrives damaged, defective, or different from what you ordered.

The fact that an item was personally fulfilled does not affect any consumer rights provided by applicable law.

Signed, Personalized, and Limited-Edition Products

Signed, personalized, customized, numbered, limited-edition, or otherwise specially prepared products are final sale unless they arrive damaged, defective, incorrect, or a return or refund is otherwise required by applicable law.

Digital Products

Purchases of digital products are generally final once the product has been delivered, downloaded, streamed, accessed, or otherwise made available.

Digital products may include:

• Music downloads

• Digital albums

• Digital booklets

• Artwork

• Audio files

• Video files

• Downloadable documents

• Other electronically delivered content

Digital products are not eligible for return or exchange simply because you change your mind after receiving access.

Nothing in this section limits cancellation or refund rights that applicable law requires.

Incorrect Orders

If you receive a product other than the one you ordered, please contact:

contact@stevemaggiora.com

within 7 days of delivery.

Please include photographs of the product received and your order information.

Once the fulfillment error has been verified, we will work to provide the correct product or another appropriate resolution.

Missing Items

Because different products may ship from different fulfillment locations, an order containing multiple products may arrive in more than one package.

Before reporting a missing item, please check your shipping confirmation and tracking information to determine whether another shipment is still in transit.

If all expected shipments have arrived and an item is still missing, contact contact@stevemaggiora.com with your order number.

Incorrect Shipping Addresses

Customers are responsible for providing complete and accurate shipping information when placing an order.

Orders that are lost, returned, delayed, or misdelivered because of an incorrect or incomplete customer-provided address are generally not eligible for a refund.

If a package is returned to sender, additional shipping or production charges may be required before it can be sent again.

Please see our Shipping Policy for additional information.

Packages Marked Delivered

If carrier tracking confirms delivery to the shipping address provided with your order but the package cannot be located afterward, please first contact the shipping carrier and check with household members, neighbors, building staff, or other appropriate delivery locations.

We cannot guarantee refunds or replacements for packages that are lost or stolen after confirmed delivery, except where required by applicable law.

Shipping Delays

Carrier delays or fulfillment delays do not automatically make an order eligible for a refund.

If an order has not yet shipped and fulfillment cannot occur within the timeframe represented at purchase or otherwise required by applicable law, you will receive any cancellation, consent, or refund option required under applicable law.

Please see our Shipping Policy for additional information.

International Orders

Refund and return rights for international customers may vary depending on the customer's location and applicable consumer-protection law.

Nothing in this policy is intended to waive a statutory cancellation, refund, warranty, conformity, or consumer-protection right that cannot legally be waived.

Products purchased directly through a third-party distributor, retailer, European fulfillment partner, or other outside platform may be subject to that seller's own return and refund policy.

Please contact the company from which the purchase was actually made for orders placed outside stevemaggiora.com.

Unauthorized Returns

Please do not send merchandise back without contacting us first.

A package sent back without authorization may not be accepted, refunded, exchanged, or reshipped.

If you believe an item qualifies for a return or replacement, please contact contact@stevemaggiora.com before mailing anything.

Return Shipping

If we authorize a physical return because of a verified manufacturing, fulfillment, or shipping error, instructions regarding return shipping will be provided as part of the claim process.

Customers should not independently purchase return postage unless specifically instructed to do so.

Where a return is requested for a reason for which the customer is legally responsible, return shipping costs may be the customer's responsibility where permitted by law.

Original Shipping Charges

Original shipping charges are generally non-refundable.

However, shipping charges may be refunded when appropriate because of a verified fulfillment error, an order we are unable to fulfill, or where reimbursement is otherwise required by applicable law.

Refund Processing

Approved refunds will generally be returned to the original payment method used for the purchase.

After a refund has been issued, your bank, credit card provider, PayPal, Shopify payment processor, or other payment provider may require additional time to post the funds to your account.

Processing times after the refund leaves our system are controlled by your financial institution or payment provider.

Promotional Items and Discounted Purchases

Items purchased with a promotional code, Patreon discount, bundle discount, sale price, or other promotion remain subject to this Return & Refund Policy.

The amount refunded for an approved refund will not exceed the amount actually paid for the affected item, together with any other amounts that applicable law requires us to return.

Gifts

If an item was purchased as a gift, any approved refund will generally be returned to the original payment method used by the purchaser unless another resolution is expressly agreed upon.

Fraudulent or Abusive Claims

We reserve the right to deny claims that we reasonably determine are fraudulent, intentionally misleading, abusive, duplicative, or otherwise inconsistent with the actual condition or delivery of the order.

Nothing in this provision limits a legitimate consumer right or prevents a customer from disputing a genuine problem with an order.

Chargebacks and Payment Disputes

If you believe there is a problem with an order, please contact contact@stevemaggiora.com first so there is an opportunity to investigate and resolve the issue.

Nothing in this policy limits any lawful right you may have through your bank, card issuer, payment provider, or applicable consumer-protection law.

Final Sale

Except for verified damage, defects, incorrect fulfillment, other qualifying issues described in this policy, or circumstances where applicable law requires otherwise:

All sales are final.

We do not generally offer refunds, exchanges, or returns for:

• Change of mind

• Buyer's remorse

• Incorrect size selection

• Accidental purchases

• Preference regarding fit or style

• Normal manufacturing variations

• Minor differences in color or appearance

• Products that were correctly produced and delivered as ordered

Mandatory Consumer Rights

Nothing in this Return & Refund Policy is intended to exclude, restrict, or waive a warranty, statutory guarantee, cancellation right, conformity right, refund right, or other consumer protection that applicable law states cannot be waived.

Where this policy conflicts with a mandatory consumer-protection law applicable to a particular transaction, that law will control to the extent of the conflict.

Changes to This Policy

This Return & Refund Policy may be updated from time to time to reflect changes in products, fulfillment practices, business operations, or applicable law.

The current version will be posted on this page with its effective date.

Changes will apply prospectively unless applicable law provides otherwise.

Contact

For questions about a return, refund, damaged product, incorrect order, or other purchase issue, please contact:

Steve Maggiora
contact@stevemaggiora.com
stevemaggiora.com

Please include your name and order number with all order-related inquiries so I can assist you as efficiently as possible.