FAQ

Frequently Asked Questions

Orders & Merchandise

Are your products made to order?

Many of the merchandise items in my store are print-on-demand, which means they are produced specifically after your order is placed.

Because of this, most merchandise is considered final sale unless it arrives damaged, defective, or incorrect.

Do you personally ship orders?

Some of them, yes.

Physical products that I keep in inventory myself - primarily CDs, signed items, and certain limited-edition products - are packed and shipped by me personally.

This is very much a one-man operation.

Why hasn't my CD shipped yet?

I am also a working and touring musician, so there may be times when I am physically away from my inventory.

If you place an order for a personally fulfilled product while I am on tour, it may not ship until I return home.

I know waiting can be frustrating, and I genuinely appreciate your patience. I can't be in two places at once, but I will always do my best to get orders out as quickly as I reasonably can.

Whenever possible, longer fulfillment delays will be communicated through the website or applicable product page.

Will everything in my order arrive together?

Not necessarily.

Some products are fulfilled by print-on-demand partners while others are shipped directly by me. If your order includes products fulfilled from different locations, you may receive multiple packages and separate tracking numbers.

How long does shipping take?

Shipping times depend on the product, fulfillment location, destination, and carrier.

Print-on-demand products require production time before they are shipped.

Personally fulfilled products may occasionally take longer if I am traveling or on tour.

Any delivery dates shown at checkout should be considered estimates unless specifically stated otherwise.

Do you ship internationally?

International shipping availability depends on the product and destination.

Some products may also be available through international or European distribution partners.

Please review the applicable product page and checkout options for current availability.

Will I have to pay customs fees?

Possibly.

International customers may be responsible for VAT, customs duties, import taxes, brokerage fees, or other charges imposed by their country or carrier unless otherwise stated during checkout.

These charges are outside of my control.

What if I entered the wrong shipping address?

Email me at contact@stevemaggiora.com as soon as possible.

If your order has not entered production or shipped yet, I will do my best to correct it.

Once an order has entered production or been handed to the carrier, changes may no longer be possible.

Returns & Refunds

Do you accept returns or exchanges?

Because most merchandise is made to order, all sales are generally final.

Returns and exchanges are not normally available for change of mind, buyer's remorse, accidental purchases, or choosing the wrong size.

What if my order arrives damaged?

If an item arrives damaged beyond reasonable use, defective, or incorrect, please email contact@stevemaggiora.com within 7 days of delivery.

Include:

Your order number
A description of the issue
Clear photographs of the product
Photographs of the packaging when applicable

Please keep the item and packaging until the claim has been reviewed.

Can I exchange a shirt if it doesn't fit?

Generally, no.

Most apparel is produced specifically for your order, so please check the sizing information carefully before purchasing.

If the product you receive is materially different from the manufacturer's stated sizing specifications, contact me and I will review the issue.

Can I send something back without contacting you first?

Please don't.

All returns must be approved before anything is shipped back.

Email contact@stevemaggiora.com first and I will let you know the appropriate next step.

What if my package says delivered but I can't find it?

First, check around the delivery location and with household members, neighbors, building staff, or reception if applicable.

Then contact the shipping carrier.

If you still need help locating shipping information, email me at contact@stevemaggiora.com with your order number.

CDs & Physical Music

Are your CDs official physical releases?

Yes.

CDs sold through this website are official physical releases of my music.

Availability, packaging, track listings, and editions may vary by release.

Do CD purchases come with anything digital?

Some releases may include digital extras such as downloadable music, lyrics, booklets, credits, or other bonus material.

Check the individual product description to see exactly what is included with that release.

Do you sign CDs?

Signed copies may be offered for certain releases or products when specifically stated on the product page.

If a listing does not say that the item is signed, please assume it is unsigned.

Can I request a personalized autograph?

If personalization is offered for a particular product, it will be stated on the product page.

Please do not assume personalization is available unless that option is specifically listed.

Are European CDs the same as the U.S. edition?

Not necessarily.

Some releases may have different packaging, track listings, bonus material, manufacturing, or distribution depending on territory.

Please check the specific product listing before ordering.

Patreon

What do I get by joining your Patreon?

Patreon is where I share music and material beyond the standard public releases.

Depending on the membership and current offerings, that may include new music, demos, early releases, behind-the-scenes material, lyrics, livestreams, and other exclusive content.

How often do you release music on Patreon?

New music every Friday.

Patreon is one of the main places where I share songs, demos, works in progress, and releases directly with the people supporting what I do.

Do Patreon members get a store discount?

Active Patreon supporters may receive special store discounts or promotional codes when offered.

Any current discount and its terms will be shared directly with members.

Is Patreon billed through this website?

No.

Patreon memberships and recurring billing are handled directly through Patreon and are subject to Patreon's own terms and billing policies.

Digital Music

Are digital music purchases refundable?

Digital purchases are generally final once the files have been delivered or made available.

If you experience a technical problem with your download, email contact@stevemaggiora.com and I will do my best to help.

Can I share the download files with other people?

Digital purchases are intended for your personal use.

Please don't upload purchased files to public download sites, file-sharing services, or redistribute them without permission.

Can I use music I buy from your store in my own videos or projects?

Buying a song or album does not include commercial licensing, synchronization rights, master-use rights, or publishing rights.

If you are interested in licensing my music for film, television, advertising, social content, or another commercial project, please contact:

contact@stevemaggiora.com

Music & Licensing

Where can I listen to your music?

My music is available through major streaming and digital platforms, as well as through this website and other direct-to-fan outlets when applicable.

Can I license one of your songs?

Possibly.

For sync, master-use, publishing, commercial, media, or other licensing inquiries, email:

contact@stevemaggiora.com

Please include as much information as possible about the project, intended use, territory, media, and timeframe.

Can I use your music on Instagram, TikTok, YouTube, or other social media?

If the music is officially available through the platform's licensed music library, you may generally use it through that platform's built-in music tools subject to the platform's rules.

Downloading a recording and independently adding it to commercial, sponsored, branded, or monetized content may require additional permission.

For commercial use, contact contact@stevemaggiora.com.

Can I sample your recordings?

Not without permission.

Sampling a recording may require authorization relating to both the master recording and the underlying composition.

Please contact me before using any portion of a recording commercially.

Website & Account Questions

Do I need an account to order?

If guest checkout is available, you do not necessarily need to create an account to purchase.

Please make sure the email address you provide is correct so you can receive your order confirmation and shipping information.

I didn't receive my order confirmation. What should I do?

First, check your spam, junk, and promotions folders.

Make sure you are checking the email address used during checkout.

If you still cannot locate it, email contact@stevemaggiora.com with your name and any available order details.

Can I cancel an order after placing it?

Maybe, but it is not guaranteed.

Print-on-demand items may enter production quickly after purchase.

If you need to request a cancellation or change, email contact@stevemaggiora.com as soon as possible.

If production or fulfillment has already begun, the order may no longer be cancelable.

Privacy & Security

Is my payment information secure?

Payments are processed through the payment providers available through the website.

I do not manually receive or store your full credit-card details.

Please review the website's Privacy Policy for more information about how information is handled.

Will you sell my personal information?

Please refer to the current Privacy Policy for details regarding the collection, use, and disclosure of personal information.

Will placing an order automatically add me to your email list?

Transactional emails relating to your order are separate from marketing emails.

Marketing communications are subject to the applicable signup and unsubscribe options provided through the website.

FAQ